Refund Policy

VisaWriting sells digital credits that are consumed upon generating a visa letter package. Because the AI-generated output is delivered instantly and constitutes a digital product, our refund policy is structured accordingly. By purchasing credits, you acknowledge and agree to this policy.

Credits are non-refundable once used. When you submit a form and receive a generated visa letter, document checklist, and interview Q&A, that credit is considered consumed and the corresponding digital goods have been delivered.

We do not offer refunds on the basis of dissatisfaction with the generated content, change of mind, or visa application outcome. You are responsible for reviewing the generated output before submitting it to any immigration authority.

If you have purchased credits and have not yet used any of them, you may request a full refund within 7 days of your purchase date.

To be eligible for this refund:

• Your request must be submitted within 7 days of the original purchase
• All purchased credits must remain unused (no letter generated)
• The request must be made from the email address associated with your account

We will issue a full credit restoration (or refund upon request) in the following cases:

• You were charged but credits were not added to your account due to a payment processing error
• A credit was deducted but the system failed to generate or return your letter due to a technical error on our end
• Duplicate charges occurred for the same transaction

In these cases, we will restore your credits or provide a refund within 5 business days of confirming the issue.

To request a refund, send an email to contact@shanow.com with:

• Subject line: "Refund Request"
• Your account email address
• Date of purchase
• Reason for the refund request

We will respond within 2 business days to acknowledge your request.

Approved refunds are processed within 5–10 business days. The funds will be returned to your original payment method. Processing times may vary depending on your bank or card issuer.

We encourage you to contact us before initiating a chargeback with your payment provider. Chargebacks filed without first contacting us may result in account suspension. We reserve the right to dispute chargebacks that we believe are filed in bad faith.

For any refund-related questions, email us at: contact@shanow.com
We aim to respond to all refund requests within 2 business days.